Celebrating a decade of excellence, the South African biometric solutions provider Ideco is offering its partners and customers free support through its world-class repair and support centre. Ideco is the primary support, repair and maintenance agent for Safran Morpho in sub-Sahara Africa and the only certified component level repair house.
Saring a common goal with Morpho, the world’s leading supplier of biometric identification and security solutions, Ideco aims to shape the future by introducing innovative biometric technologies to the African market.
Ideco managing director Marius Coetzee says this can only be achieved with a service model that is based on care. “We have more than 10 years of experience of intricate repairs which has enabled us to save our clients more than R2-million per annum. We go beyond board replacements to guarantee our customers the lowest total cost of ownership. More importantly, we offer free support to all our partners and customers. That’s the difference!”
Coetzee says Ideco’s Repair Center offers a Fast Track option to ensure mission critical equipment is given high priority. “Be sure to ask for the fast track option when booking in any urgent repair.”
A two hour warranty swap-out or repair is available for all products sold through Ideco’s official distribution channel and are covered under the standard or extended warranty options. Ideco keeps sufficient spares stock on hand to ensure repairs can be completed as quickly as possible.
“As an added level of convenience, customers have access to an easy online tracking options through our webportal that allows them to track a repairs progress online. Automated reminders are also sent after three months to ensure devices are not forgotten,” he explains.
Ideco’s Repair Centre offers an efficient and highly reliable service, its Final Repair Quality Check (FRQC) sticker confirms that the devices have passed a full diagnostic during which all the units, inputs, outputs and relevant functions have been tested.
Coetzee says thorough pre-testing and quality assurance is done to ensure that there are no faulty readers shipped and installed at end-user sites. “All units are cleaned and scanner calibration checked as part of our standard assessment process, and is done at no additional cost.”
“Our repair centre still offers repairs on discontinued Morpho access devices and our repair centre has sufficient spares for all devices. For peace of mind, make sure you deal with one of our certified partners when selecting a biometric solution,” he concludes.